BeCreator

Refund Policy

Last updated: 8th May 2026

This Refund Policy explains how refunds are handled for purchases made on BeCreator, operated by Agen Digital LLP. All payments on BeCreator are processed by Paddle.com, our Merchant of Record. This means Paddle is the entity that processes your payment and is the seller of record for billing purposes.

1. Scope

This policy covers subscription plans — Pro and Max paid plans (monthly or yearly billing). Free-tier accounts do not involve any payment and are therefore not subject to this policy.

2. Subscription Refunds

Eligibility

You may request a refund for a subscription payment if:

  • The request is submitted within 14 days of the transaction date
  • You were charged in error (e.g., duplicate charge, billing after cancellation)
  • The service was materially unavailable or non-functional for a significant portion of your billing period

Refund requests submitted after 60 days from the transaction date will not be processed.

What Happens After a Subscription Refund

  • Full refund: Your subscription will be cancelled immediately and you will be downgraded to the Free tier. You will lose access to paid features at the time of the refund.
  • Partial refund: May be issued at our discretion for unused time remaining in a billing cycle. Your subscription status will depend on the specific circumstances.

No Automatic Refunds on Cancellation

If you cancel your subscription mid-cycle, your access continues until the end of the current billing period. No automatic prorated refund is issued for the remaining time. You can cancel at any time through your account settings under Billing.

3. How to Request a Refund

To request a refund:

  1. Email us at [email protected] with the subject line "Refund Request"
  2. Include: your account email address, the transaction or order ID, the date of purchase, and the reason for your refund request
  3. We will review your request and respond within 5 business days

Alternatively, as Paddle is the Merchant of Record, you may also contact Paddle's buyer support directly if your request relates to a billing or payment issue.

4. How Refunds Are Processed

  • Refunds are processed by Paddle and returned to the original payment method used at the time of purchase
  • Card payments: Refunds typically take 3–5 business days to appear in your account
  • PayPal payments: Refunds are processed within a similar timeframe, subject to PayPal's own processing times
  • Approved refunds are processed within 14 days of approval of the request

Payment Method Limitations

  • Card payment refunds can only be processed on transactions less than 120 days old
  • PayPal payment refunds can only be processed on transactions less than 179 days old
  • Transactions older than these limits cannot be refunded through Paddle and will need to be handled on a case-by-case basis

5. Non-Refundable Items

The following are generally not eligible for refunds:

  • Subscription fees for periods where the service was used as intended
  • Partial billing periods after a mid-cycle cancellation (see Section 2)
  • Transaction processing fees retained by Paddle
  • Refund requests submitted after the applicable deadline (14 days for standard requests, hard limit of 60 days)

6. Statutory Rights

If you are a consumer in the European Union, United Kingdom, or another jurisdiction with statutory cooling-off rights, you may have a 14-day right of withdrawal from the date of purchase for digital content and service contracts.

This statutory right may not apply if you have expressly consented to the digital content being provided before the withdrawal period ends and have acknowledged that you lose your right of withdrawal by doing so.

Nothing in this policy limits your statutory rights under applicable consumer protection laws.

7. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank or payment provider. Chargebacks incur additional fees and may result in suspension of your BeCreator account while the dispute is being resolved. We are committed to resolving billing issues fairly and promptly.

8. Changes to This Policy

We may update this Refund Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated via email or a notice on the platform. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Refund Policy or need to request a refund:

Agen Digital LLP
Email: [email protected]
Website: becreator.app/contact